The telecommunications and internet director needed to better manage his workforce, as well as track fiber, wireless and copper network installations and total distances of line laid per month. Duplicate data entries caused crews to be inefficient and the director to manually calculate end of month/year reports. With HiperWeb's Telecommunications, the director was able to integrate with the existing billing and accounting systems used as well as provide the crews with the appropriate processes to efficiently capture data either in the field or at the office so the director could focus more on continuously improving service to customers and processes internally.
